This print help page is for users of DLTK's Crafts for Kids and its sister sites. We hope to provide you with suggestions to help solve any problems that you may be having while trying to print the activities and templates on our sites.
If you are having general difficulties with your printer or you are not able to print from any applications, you should refer to the troubleshooting guide that came with your printer or check the online support on the website for your printer manufacturer.
Most print problems I experience when I'm surfing are the result of temporary glitches. The first thing I always do is bookmark where I was, reboot my computer (including shutting down my printer) and then start everything up again. I then go back in to where I was and try printing again. I've found that 90% of the time this solves whatever is wrong.
Still not working? Below is a list of common problems and their solutions. These solutions will help most of you but if you are still having trouble you are welcome to contact us using our print help form.
|Q: Why can I see the image template on the screen but
when I print the image does not show up on paper?
A: This is our most common problem and can be caused by a variety of things. Here are a couple of solutions that have worked for some viewers:
|Q: Why am I unable to view or print the images / templates?
A: We have had new problems with viewers not being able to view or print the images.
We have discovered that the problem is with Internet Explorer or other
browsers using graphics accelerator features. The
fixes are found in the links below. By disabling/turning off the accelerator
features in the browser the images can be viewed and
therefore the viewer can print. It seems that that the
accelerator feature will either hide the images or convert
them into a different format that reduces its size - it depends
on the type of accelerator and browser the viewer has installed.
|Q: When I try to print a page, I only get part of the page. Do I have to do something special to make the whole page print?
A: This problem can be caused by one of two things. In one case the template was interrupted while downloading and is showing incomplete on your screen and also prints incomplete. The second problem can be related to your computer memory. To solve the problem try these steps:
|Q. The right side of the picture is getting cut off. What can I do?
A. The size of the image will vary depending upon your browser. The margin size will also vary. Some browsers will allow you to adjust the size of the margin as well as the header and footer.
If that does not work you can always right click on the image to save it to your hard drive and print from another program.
Tip from Tonya (a viewer): I had printing problems, but this was remedied by going to FILE then Page SetUp and on paper size, changing it from Letter to Letter Borderless and that allowed me to change my margins to 0" and everything printed just fine.
|Q. I use A4 paper. Do you have your projects available for this size?
A. No but you can right click on the image, save it to your hard disk and open in another program to scale and print.
|Q. When I try to print some pages, I receive the error message "NO PAGES AVAILABLE TO PRINT".
A. Not sure wha the error message means but if you refresh your browser it will usually solve the problem. Click your browser's RELOAD / REFRESH button (or press CTRL+F5) and try printing again or right click on the image, save it to your hard disk and open it in another program to print.
Q. I use WebTV. Do you have a no frames version of the template that I can print?
A: Over the years we have come up with a couple of ways to offer a no frames (no ads) version of the template to print. Most recently we have added a link to a no frames or WebTV version at the top of the page displaying the template. Simply click on this link to open the template in a window without frames. Some of the older templates do not have the link but you can usually access the no frames version of the template by adding an "L" to the end of the URL in the address bar.
Q. I started using Netscape 6.0 and suddenly the templates won't print
for me. Why?
A. Netscape 6 did a few things to fix the "problems" in Netscape 4.7. Unfortunately, the things I did to make the templates print properly in 4.7 for people who use Large Fonts instead of Normal fonts make the templates not print in Netscape 6 (I'm not sure whether to laugh or cry at this point). Anyways, to print templates in Netscape 6, simply right click on the image and choose VIEW IMAGE. Print from there.
If none of these questions/answers have helped to solve your problem
please let us know using our print help form.
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